Privacy Policy

Effective Date: August 26, 2026

Welcome to Cord-less (https://cord-less.com). We respect your privacy and are committed to protecting the personal data of our website visitors, customers, and app users. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your personal information when you visit our website, purchase our smart locks and home automation products, or interact with our customer support and mobile software applications.

By using our website or purchasing our products and services, you agree to the practices described in this policy.

1. Information We Collect

We collect several types of information from and about users of our website and products, including:

1.1 Personal Data You Provide Directly

  • Identity Data: Full name, title, username, or national ID/identification details (when required for security verification or invoicing).

  • Contact Data: Delivery address, billing address, email address, phone numbers, and WhatsApp contact details.

  • Financial Data: Credit card details, debit card numbers, electronic wallet account information, or third-party consumer finance account details (processed securely via encrypted payment gateways; we do not store full payment card details on our servers).

  • Transaction Data: Details about payments made to and from you, purchase history, order numbers, invoice records, and service requests (e.g., installation or maintenance requests).

  • Account Credentials: Passwords, security questions, and preferences associated with your registered account on Cord-less.com.

  • Communications & Support Data: Information you provide when contacting customer support, submitting product reviews, filling out contact forms, or interacting with our technical service teams.

1.2 Automatically Collected Technical Data

  • Device & Network Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, device hardware identifiers, mobile network information, and referral URLs.

  • Usage & Behavioral Data: Information about how you navigate and use our website, pages viewed, search queries, products browsed, clickstream data, cart additions, and session duration.

  • Cookies & Tracking Technologies: Data collected via cookies, web beacons, pixel tags, and local browser storage (detailed in Section 6).

1.3 Smart Device & App Interaction Data

(Applicable if you use Cord-less smart lock companion applications or IoT integrations)

  • Device Status & Logs: Connection timestamps, firmware versions, battery status, operational logs, and hardware diagnostic data.

  • Operational Credentials: Device pairing codes, PIN codes, access logs, and encrypted key tokens. (Note: Master passcodes, biometric data such as fingerprints, and facial recognition scans are stored locally on the physical lock hardware or encrypted securely within the app chip and are never accessible, transmitted, or stored on Cord-less web servers).

2. How We Use Your Information

We process your personal data for clear, legitimate business purposes, including:

  • Fulfilling Orders & Services: Processing transactions, delivering products, arranging professional installation, managing returns/refunds, and administering product warranties.

  • Customer Communication: Sending order updates, shipping notifications, invoice confirmations, warranty certificates, and security alerts.

  • Technical & Customer Support: Diagnosing hardware or software issues, resolving complaints, and providing post-purchase guidance.

  • Account Management: Creating, authenticating, and maintaining your personal account profile on our website.

  • Website Optimization: Improving website functionality, user experience, product catalog layout, and system performance through analytics.

  • Marketing & Promotions: Sending promotional offers, new product announcements, newsletters, and targeted advertisements (you may opt-out at any time).

  • Fraud Prevention & Security: Verifying identities, detecting fraudulent transactions, preventing unauthorized access, and securing our digital infrastructure.

  • Legal Compliance: Complying with applicable legal obligations under Egyptian consumer protection and data protection laws, tax rules, and judicial orders.

3. How We Share & Disclose Your Information

We do not sell, rent, or trade your personal data to third parties for their independent commercial purposes. We share your information only with trusted partners under strict confidentiality agreements:

3.1 Service Providers & Operational Partners

  • Logistics & Delivery Partners: External couriers and fulfillment centers to deliver your packages and process returns.

  • Certified Installation Technicians: Authorized field engineers assigned to install or service products at your specified location.

  • Payment Processors: PCI-DSS compliant payment gateways, electronic wallet providers, and consumer financing platforms (e.g., ValU, Mastercard, Visa, Meeza) to securely process payments.

  • IT & Cloud Infrastructure Providers: Data hosting services, cloud storage providers, and website analytics platforms (e.g., Google Analytics).

  • Marketing & Advertising Agencies: Trusted third-party advertising platforms to manage digital marketing campaigns and email distributions.

3.2 Legal Requirements & Business Transfers

  • Legal & Regulatory Authorities: We may disclose your information to government bodies, law enforcement, or regulatory authorities if required to do so by Egyptian law, court order, or legal process.

  • Corporate Transactions: In the event of a merger, acquisition, corporate restructuring, or sale of assets, customer information may be transferred as part of the business assets under strict privacy guarantees.

4. Data Security & Storage

  • Security Measures: We implement robust administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures include SSL/TLS encryption for online transactions, firewalls, access control protocols, and restricted data storage access.

  • Payment Security: All online payment transactions are processed through encrypted, certified third-party payment channels compliant with PCI-DSS standards. We do not capture or store raw credit card numbers on our website infrastructure.

  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, warranty, or reporting requirements.

5. Third-Party Links & Smart Ecosystem Integration

  • External Links: Our website may contain links to third-party websites, plugins, or software platforms (such as payment portals or social media networks). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies.

  • Third-Party Smart Home Integrations: If you link your Cord-less smart devices to third-party platforms (e.g., Google Home, Amazon Alexa, Apple HomeKit), data sharing will be subject to the terms and privacy policies of those respective third-party service providers.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools to enhance your browsing experience, analyze site traffic, and personalize content.

  • Essential Cookies: Necessary for the operation of the website, shopping cart functionality, and secure account login.

  • Analytical/Performance Cookies: Allow us to count visitors, track page views, and analyze user navigation patterns to improve site functionality.

  • Functional Cookies: Recognize you when you return to our website to remember your preferences (e.g., language or region).

  • Targeting/Advertising Cookies: Record your visit, pages viewed, and links followed to deliver tailored advertisements relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, disabling essential cookies may impact the performance and functionality of our website.

7. Your Rights Regarding Your Data

Subject to applicable laws (including Egyptian Data Protection Regulations), you have rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate, incomplete, or outdated personal information.

  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no legal requirement for us to retain it.

  • Right to Opt-Out: Unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link in our emails or updating your account preferences.

  • Right to Restrict Processing: Request the suspension or limitation of processing your personal data in certain circumstances.

To exercise any of these rights, please contact our Data Protection Team using the contact details in Section 9.

8. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our operational practices, technological advances, or legal requirements. Any updates will be published directly on this page with a revised “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us:

  • Company Name: Cord-less

  • Website: https://cord-less.com

  • Customer Support Line / WhatsApp: +201004441217

  • Official Email: info@cord-less.com

  • Headquarters Address: 45 Asmaa Fahmi Street, Ard El-Golf, Heliopolis, Cairo, Egypt.